Pickering and Ferens

You can apply to our waiting list by contacting Pickering and Ferens Homes on 223783 or by completing our online form and we will send you an application pack.  Click here to view our ‘Allocations Information Booklet’.

Our staff can visit you to discuss your specific support requirements.  You may simply need help filling in a form, or need help obtaining aids or adaptations.  Should you require assistance with completing forms please contact Pickering and Ferens Homes on 223783 or by completing our online form. Click here to see our ‘Aids and Adaptations’ and ‘Supporting People’ advice leaflets.

If you require help with looking after your garden, please contact our maintenance or Housing section on 223783, who can send you out a form and explain the charges to you.  Click here to view our ‘Garden Maintenance – The Service’ advice leaflet.

Please contact your Housing Manager on 223783 to discuss this, as pets are not always permitted depending on the type of property you live in.

Pickering and Ferens Homes strongly recommend that you insure the contents of your home.  Click here to view our ‘Insurance’ advice leaflet for more details.

For information on our rent collection service, visit our Rents Page or click here to see our ‘Maintenance Charge (Rent) Collection Service’ advice leaflet.

It is important that you let us know as soon as you come across a fault.  For information on how to report a repair and our target times, click here to see our ‘General Repairs and Emergency Repairs’ advice leaflet.  Alternatively you can report a repair online using our online form. 

Pickering and Ferens Homes welcomes any comments you may have regarding our services.  Click here to see our ‘Complaints Procedure’ advice leaflet or you can contact us directly using our online form.

It is always distressing to encounter anti-social behaviour in the area you live.  Click here to see our ‘Dealing with Nuisance Behaviour’ advice leaflet, to find out what you, and Pickering and Ferens Homes can do to help.  Alternatively you can report Anti Social Behaviour using our online form.

Pickering and Ferens Homes have always actively encouraged residents to get involved in their local communities and also in discussions and meetings about the services we offer.  Click here to see our ‘Community Development’ and ‘Resident Involvement Strategy’ advice leaflet.  You may also view the latest topics for discussion on our Forum page.

Under normal circumstances, the externals of your property will be decorated around every 5 years.  However, for more specific information, please contact our Maintenance department on 212360. Alternatively you can contact the Association using our online form.

You may sometimes find you struggle to do some of the day to day tasks that you used to be able to do easily.  There are various aids and adaptations available which may assist you. 
Click here to view our ‘Aids and Adaptations’ advice leaflet, or contact your Housing Manager on 223783 to discuss your requirements.

Sometimes, a resident may feel that their home is no longer suitable for their needs.  For example, if you live in a first floor flat, you may require a move to ground level accommodation if your mobility deteriorates.  Click here to see our ‘Internal Transfers’ advice leaflet for more information.

In the event of your spouse moving or passing away, please contact your Housing Manager on 223783 to talk about this. 

There may be several different reasons for wanting to end a Licence.  Click here to see our ‘Leaving Your Home’, Moving Into Residential Care’, and ‘Next of Kin’ advice leaflets for more specific information.