Pickering and Ferens Homes has proudly held Bronze Investors in People status since January 2005, which recognises the people and teams that make a difference every day.
The internationally recognised accreditation is held by 14,000 organisations across the world and we are pleased to announce that we can once again proudly display the distinctive laurel mark, this time in silver.
The threshold for a Silver Investors in People Award is 76 requirements and Pickering and Ferens Homes scored a commendable 82. The assessor commented that he could see the journey the organisation has taken in the last year and he said most noticeably there had been a major step change in the professional skills demonstrated by our staff.
We will also be striving for the Customer Service Excellence Standard, which we have held since 2005. It recognises organisations that provide efficient, effective, excellent, equitable and empowering services – with the citizen always and everywhere at the heart of service provision.
At our last assessment, we were deemed “fully compliant” across all 57 elements. A particular strength the assessor noted was that staff at all levels are clearly passionate about what they do.