Residents are at the heart of everything we do at Pickering and Ferens Homes and we pride ourselves on working with residents to ensure that everyone is getting good value for money from our services.
Over the course of three days, we surveyed a sample of 125 residents to establish their communication preferences. Throughout the survey, several issues and opinions were raised based on People First, the website and social media.
It turns out the magazine is still an extremely popular method for residents to obtain news, but an overriding majority said they would be happy to receive it twice a year instead of four. As a result, People First will now be published bi-annually, but rest assured it will have more pages packed with new and exciting content, including puzzles, recipes and expert house and lifestyle tips.
We also asked residents if they would be keen for Pickering and Ferens Homes to start producing YouTube style videos featuring interviews with residents. It was a landslide vote in favour, thus PFH TV was born. It was agreed these videos would feature personal, heart-warming stories about residents and we have just finished recording our first video, which will be available to watch on our website and social media pages.
If you would like to receive an electronic or hard copy of the survey results in full, please call Mercury on (01482) 782287.