Customer Services
Pickering and Ferens Homes is committed to ensuring the highest possible standards of service to residents, applicants and other customers. We aim to provide a service with our customers in mind and endeavour to achieve this high standard at all times.
We want to create a positive working relationship with our customers and therefore we will always treat people in a courteous, respectful and friendly way. We ask therefore that customers give us the same courtesy and respect in return.
Together with our residents we have created a leaflet which explains the standard of service that you can expect from us. Click here to view our ‘Service Standards Leaflet.
