Apply for accommodation?
You can apply to go on our waiting list by contacting Pickering and Ferens Homes on (01482) 223783 or by completing our online form to request an application pack.
Click here to view our ‘Allocations Information Booklet’.
Get support in my home? (Existing Pickering and Ferens Homes residents only)
We have dedicated, CRB checked staff who can visit you in your home to discuss your specific support requirements. You may simply need help filling in a form, or require help getting aid or adaptations provided to your home. Should you require any assistance please contact Pickering and Ferens Homes on (01482) 223783 or by completing our online form.
Click to see our ‘Aids and Adaptations’ and ‘Supporting People’ advice leaflets.
Get help with my garden?
If you would like some help looking after your garden please contact our maintenance or housing section on (01482) 223783, they can send you a form and will explain any charges to you.
Click to view our ‘Garden Maintenance – The Service’ advice leaflet.
Get permission to keep a pet?
Please contact your Housing Manager on (01482) 223783 to discuss this as pets may not be permitted, depending on the type of property you live in.
Insure my belongings?
Pickering and Ferens Homes strongly advise that you insure the contents of your home and can suggest a number of providers to you.
Click to view our ‘Insurance’ advice leaflet for more details.
Pay my rent?
For information on our rent collection service, visit our Rents Page or click here to see our ‘Maintenance Charge (Rent) Collection Service’ advice leaflet.
Report a repair?
It is important that you let us know as soon as you discover a fault that requires our attention. For more information on how to report a repair and our target attendance times, click to see our ‘General Repairs and Emergency Repairs’ advice leaflet. Alternatively you can report a repair online using our online form.
Make a complaint, compliment or comment?
Pickering and Ferens Homes welcomes any feedback you have regarding our services.
Click to see our ‘Complaints Procedure’ advice leaflet or you can contact us directly either via telephone on (01482) 223783 or by using our online form.
Report anti-social behaviour?
It is never pleasant to encounter anti-social behaviour in the area you live. If you need information or advice on how to handle a problem in your area click to see our ‘Dealing with Nuisance Behaviour’ advice leaflet, to find out what Pickering and Ferens Homes can do to help.
Alternatively you can report Anti Social Behaviour using our online form.
Get involved?
Pickering and Ferens Homes actively encourages residents to get involved in their local communities, whether this is visiting their local Pop-In or taking part in organised trips. The association also invites and encourages resident participation in discussions and meetings about the services we offer.
Click to see our ‘Community Development’ and ‘Resident Involvement Strategy’ advice leaflet. Or alternatively please complete our ‘menu of choice’ for resident involvement. Please register your involvement requirements with us and we will do the rest.
Find out whether my property is on the external painting programme?
Under normal circumstances, the external wood of your property will be decorated every 5 years. For more specific information, please contact our Maintenance Section on (01482) 212360. Alternatively you can contact us using our online contact form.
Find out about Aids and Adaptations?
You may sometimes find it a struggle to do some of the daily tasks that you used to find easy. There are various aids and adaptations available which may assist you.
Click to view our ‘Aids and Adaptations’ advice leaflet, or contact your Housing Manager on (01482) 223783 to discuss your requirements.
Request a transfer?
Sometimes you may feel that your home is no longer suitable for your needs. For example, if you live in a first floor flat you may require a move to ground floor level accommodation if your mobility deteriorates. Please contact your Housing Manager on (01482) 223783 to discuss your requirements.
End half of a joint Letter of Appointment / Licence?
In the event of your spouse (or partner) moving or passing away, please contact your Housing Manager on (01482) 223783 to discuss this.
End my Letter of Appointment / Licence?
There may be several reasons for wanting to end a Licence. Click to see our ‘Leaving Your Home’, 'Moving Into Residential Care’, and ‘Next of Kin’ advice leaflets for more specific information.
