Repairs Reporting
How to report a repair
By Phone
During normal working hours
9.00 am to 5.00 pm Monday to Thursday, and
9.00 am to 4.30 pm Friday
Tel: The Maintenance Section – 01482 212360
Out of normal working hours (including weekends, evenings and holidays)
Tel: The Call Centre – 0845 057 7087, or
Contact Pickering and Ferens Homes Tel: - 01482 212360 (automated answering service)
Via this Website
Click here to use our online form to report a repair on this website. Your report will be directed to the Maintenance Section. You will receive a response within 24 hours during normal office working hours. Do not report emergency repairs this way. Instead phone the Maintenance Section direct during normal office working hours or phone the Call Centre out of normal working hours.
By Email
Email – Your report will be directed to the Maintenance Section and you will receive a response within 24 hours during normal office working hours. Do not report emergency repairs this way. Instead phone the Maintenance Section direct during normal office working hours or phone the Call Centre out of normal working hours.
By Post or in Person
Simply write to the association. However, this will delay the response time for your repair, or call in at the office during normal office working hours.
INFORMATION REQUIRED
Please ensure you give us the following information when reporting a repair:-
• Your name
• Your address
• A daytime telephone number
• Access details
• Details of the repair
• Any special needs you may have, for example if you are disabled.
