For security reasons cash and cheques are not collected by the association’s staff.
Shortly after moving into one of our homes a payment card is issued to the resident. Payment cards can be used to pay rent and service charges at a variety of outlets, such as the Post Office and locations where the PayPoint symbols are displayed. In addition residents can use their payment card reference number to pay their rent and service charges via the internet. This can be done by logging on to www.allpayments.net, and by following the online instructions. We also accept telephone payments with a debit or credit card by calling 0844 5578321 quoting your payment card reference number.
Rent accounts are normally credited with payments within 5 working days. To help residents keep a record of their rent account we will send them regular account statements. We can also provide statements on request.
If you are an existing resident and you require:
Click here to see our ‘Maintenance Charge (Rent) Collection Service’ advice leaflet.