Privacy & Cookie Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

1. What information do we collect?

We may collect, store and use the following kinds of personal data:

• information about your computer and about your visits to and use of this website, including, your IP address, geographical location, browser type, referral source, length of visit and number of page views. However, such information is collected anonymously and not linked to information that identifies you as an individual.

• information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any financial transactions you make relating to our services. However, financial information is protected by 128bit encrypted SSL connections.

• information that you provide to us for the purpose of registering with us, including contact details and other relevant personal details.

• information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters including your e-mail address.

• any other information that you choose to send to us.

2. Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacy_policy.html.

Apart from cookies generated by Google Analytics We use “session” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. These session cookies will be deleted from your computer when you close your browser.

Our payment services providers may also send you cookies.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “tools”, “internet options”, “privacy” and selecting “block all cookies” using the sliding selector. Blocking all cookies will however have a negative impact on the usability of many websites including this one.
We use cookies to help ensure the efficiency of the website and do not use them to market or promote the interests of any third party.

3. Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

• administer the website;
• enable your use of the services available on the website;
• supply to you services purchased via the website;
• send statements to you, and collect payments from you;
• send you general (non-marketing) communications;
• send you email notifications which you have specifically requested;
• send to you our newsletter and other marketing communications relating to our business. You can inform us at any time if you no longer require marketing communications.
• deal with enquiries and complaints made by you relating to the website;
• OTHER USES

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, Allpay. You should only provide your personal information to Allpay after reviewing the Allpay Terms and Conditions. We will share information with Allpay only to the extent necessary for the purposes of processing payments you make via our website.

4. Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

• to the extent that we are required to do so by law;
• in connection with any legal proceedings or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

Except as provided in this privacy policy, we will not provide your information to third parties.

5. International data transfers

Information that we collect may be stored and processed in and transferred between other countries in order to facilitate the services of Google Analytics (See 2.) and our Payment Service Provider – Allpay (See 3. i)?
Information which you provide may be transferred to other countries which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA).


6. Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
All electronic financial transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet

7. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

8. Your rights

You may instruct us to provide you with any personal information we hold about you.

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

9. Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

10. Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

11. Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to webmaster@pfh.org.uk

12. Data controller

The data controller responsible for our website is Pickering and Ferens Homes (registered with the ICO, our registration number is Z4854829). Please note that Mercury Marketing (www.mercury-marketing.co.uk) is a data processor for and on behalf of Pickering and Ferens Homes but does not collect or store any data on our behalf.

Pickering and Ferens Homes
Silvester House
The Maltings
Silvester Street
Hull
HU1 3HA
Email: info@pfh.org.uk

Telephone: 01482 223783

Fax: 01482 223805
Privacy & Cookie Policy
Social Media Policy

Pickering and Ferens Homes is a non-profit making registered Housing Association (A4020), a registered charity (No 1014862) and a member of the National Almshouse Association (No 981)

Web Design Hull by Mercury