We monitor our performance really carefully to make sure that our services are working well for you. Every year we use this information to produce an Annual Report especially for our tenants.

You can view the Annual Report by clicking here.

As a registered provider of social housing, we are also required to report our performance to the Regulator of Social Housing (RSH) who regulate the social housing sector. The RSH use this information to assess how well we are performing.

Click on the link below to view our latest performance scorecard:

Website Performance Indicators as at December 2021

We also have a Resident Scrutiny Panel charged with testing PFH services against the expectations of tenants to make sure that our performance is tip top. The Resident Scrutiny Panel look at quality, value for money and help us to identify areas for improvement.

Scrutiny reports detailing the Panel’s recommendations and the outcomes of their findings are available below:

RLSP report – Scrutiny of Repairs Maintenance and Voids Procurement

Resident Led Scrutiny Panel Report – Board Response