Customer Feedback – Complaints Satisfaction

Your reference number

Thinking about your recent complaint, how satisfied or dissatisfied were you with the following;

1. The way your complaint was handled

2. The final outcome of your complaint

3. That Pickering and Ferens were easy to deal with

4. How well you were kept informed about the progress of your complaint

Are there any further comments you would like to make that you think could help us improve?