We wish to deliver first class homes and services to all our customers. However, we recognise that sometimes things do go wrong. Or that the services we offer may not always meet customer expectations or the expectations
of those affected by the services we offer.
Customers are often in the best position to make suggestions to improve on the services they receive. Also, when things go right PFH need to know this too.
We have a strong policy in place which is designed to give us the opportunity to put things right quickly, effectively and efficiently and to learn from complaints, through compliments understand where things are going right and through suggestions where we can improve our services.