“Customer First” is a philosophy PFH is putting at the heart of plans to continually improve the services we deliver to you. That’s why we recently created a new role within our staff team, dedicated to listening, learning, improving
and sharing feedback.
Kate-Marie Foster has worked at PFH for 14 years in various customer facing roles within our Resident nServices team and, thanks to her long-standing, tireless approach to doing the very best for our residents, she has been tasked with raising the bar even higher when it comes to customer satisfaction.
“My new role as Customer Experience Manager is about gaining a stronger understanding of residents’ experiences of being a PFH customer,” explained Kate-Marie. “I want to hear from as many residents as possible with their feedback, good and bad, because residents’ views help shape how we deliver future services to ensure we consistently deliver to a high standard in the future.”