The Board of Directors governs PFH and is made up of 12 Members including two resident Members. The Board has overall responsibility for such things as :-
Setting strategy policy and direction
Ensuring that PFH is self-sufficient and effective organisation
Establishing plans of action
Its main role if to ensure that PFH is managed properly and achieves its mission to provide high quality housing, services and support for people in need. We currently have 2 resident members on the Board.
Who can get involved? Any resident can apply. You will have to go through an interview process and if there are more applicants than vacancies a resident postal vote will be undertaken. Vacancies are advertised on PFH website and via People First magazine.
Time Commitment There are 5 meetings per year plus 2 away days. Resident Trustees will also need to read papers and take part in training.
The Resident Committee is the main residents group which works closely with PFH to develop our corporate resident involvement and communication strategies. It will also propose policy changes made by the Customer Action Panels and recommend service improvements to PFH. It is an opportunity for residents and staff to work in partnership together on developing the resident involvement offer, influencing improvements to policy that affect residents and monitoring performance against standards as part of co-regulation. The Resident Committee champions resident led initiatives and ensures residents views are made clear.
Who can get involved?
The membership of the group is made up of residents who represent:
Resident Associations / working groups that are recognised by PFH
Geographical areas (residents living in areas that are not represented by a Resident A ssociation or working group)
A representative from each of the Customer Action Panels
Time Commitment Minimum of 4 meetings per year with papers to read beforehand.
Resident Led Scrutiny Panel
The role of the panel is to scrutinise the performance and services being provided by PFH from the perspective of those receiving the service. The role involves looking very closely at our services and then questioning, listening and analysing the information about the services before producing a report of the groups findings. As a result of the Panels investigation a report and improvement plan (if necessary) is presented to the Board of Trustees and made available to residents.
Who can get involved? Up to 12 residents can sit on the Panel and recruitment is through an open selection process. Please note however that to avoid any conflict of interest members of the Board of Trustees and Customer Action Panels are not allowed to sit on the Resident Led Scrutiny Panel.
Time Commitment Meetings usually last for two or three hours and the frequency of the meetings increase during a scrutiny investigation. There will also be additional time commitments for carrying work relating to the scrutiny investigation such as work shadowing, surveying, talking to residents, interviewing. The requirements will depend on the nature of the work involved for each investigation.