Hull-based housing association’s customer service is top notch

A Hull-based housing association has recently been reassessed for the Customer Service Excellence award, a government iniative to encourage organisations which meet a high standard to show that they put their customers first and aim to constantly improve.

Pickering and Ferens Homes latest assessment received a glowing report, showing that the association had no major none compliances and there wasn’t any partial compliances and the association was passed with flying colours.

The assessor reported that further work had been completed to improve customer insight and collect the views of residents with the recent resident perception surveys receiving an 87 per cent return rate.

It was also noted that delivery standards are well met and maintained, and that following comments from customers and residents a Housing Support Officer has been appointed with the remit to visit all residents.

Roger Elliot, director of Pickering and Ferens Homes, said: “We couldn’t be more thrilled with this result. We’ve worked hard over the last year to get our residents more involved in the running of association and this shows that through their feedback and our hard work we have achieved this.

“We’re extremely dedicated to our resident’s happiness and it’s very important to us to work at achieving these accreditations so that both our existing and potential residents are aware of how much we care about our customer service offering.”

Pickering and Ferens Homes
Silvester House
The Maltings
Silvester Street

Telephone: 01482 223783

Fax: 01482 223805
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Pickering and Ferens Homes is a non-profit making registered Housing Association (A4020), a registered charity (No 1014862) and a member of the National Almshouse Association (No 981)

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