Apply for Accommodation
Appointments for initial enquiries on properties – CORONAVIRUS UPDATE
In light of the Covid-19 pandemic and recent guidance from the government and health authorities, PFH will not be making appointments for those wishing to join our waiting list, until further notice.
You may still call us to register your interest and we will keep a record of your details. We will be in touch at a later date to arrange an application appointment with you.
Please read this information before deciding if you want to make an application for re-housing with Pickering and Ferens Homes. If you meet the eligibility criteria listed on this page and still wish to apply for rehousing, please contact us on (01482) 223783 to book an appointment.
Who we are…
Pickering and Ferens Homes (PFH) is a Registered Social Landlord (RSL), a Registered Charity and a member of the National Association of Almshouses. The vast majority of properties in the ownership of Pickering and Ferens Homes have been constructed for the benefit of older persons only. PFH therefore offer residents a license to occupy, and not a tenancy.
Pickering and Ferens Homes has grown to become the largest locally based independent provider of high quality housing accommodation within the city of Kingston upon Hull. The association owns over 1200 properties located within the city of Kingston upon Hull and the East Riding of Yorkshire. The association also provides a management and maintenance service to the Mrs D L Richardson’s Almshouse Charity – which owns 31 properties located in Hull and Bridlington. (You will need to apply separately if you are interested in these properties).
Pickering and Ferens Homes aims to provide a comprehensive range of housing services to enable residents to lead full and independent lives and to promote greater awareness of the housing needs of older people.
Pickering and Ferens Homes actively encourages resident participation and we value our close working relationships with the local community.
Who is eligible for re-housing
In general people over the age of 60 can apply with priority being given to those applicants who were either born or are resident in the city of Kingston upon Hull or the East Riding of Yorkshire. An exception to this is anyone who is applying for the Joseph Hornby Stockdale Homes should be over 60 years of age however they must have also resided in the Parish of Hornsea for 2 years. There are some areas/property types where we can accept people over 50 as applicants. These areas are listed below:
Additionally, applicants will not be considered for accommodation if the Trustees are satisfied that they have sufficient capital or other resources available to pursue other housing options. Our current equity/ capital limit is £200,000 so if you have more than this unfortunately you will not qualify for rehousing with us.
Please note you can view all areas where we have accommodation on our interactive map by clicking here: www.pfh.org.uk/properties.
Owner occupiers will be accepted onto Pickering and Ferens Homes’ waiting list subject to the following conditions:
Please note that all documents relating to the above MUST be supplied at the time of application, otherwise we will be unable to process the application. All documents required need to have been issued within the last year. Most Estate Agents will provide a valuation free of charge.
We are also now required to conduct immigration checks when you apply to us. This is a legal requirement and has been put into place to verify a person’s ‘Right to Rent’. Usually the documents you bring in for your application appointment will be sufficient to undertake these checks, however we will let you know if you need to provide anything else.
Applying for re-housing
If you decide to apply for re-housing with Pickering and Ferens Homes please contact us, either by phone or calling into reception:
Telephone: (01482) 223783 Website: www.pfh.org.uk
Postal Address: Pickering and Ferens Homes, Silvester House, The Maltings, Silvester Street, HULL, HU1 3HA
A Customer Support team member will ask you a variety of questions. Pickering and Ferens Homes works to strict Trust Deeds, so this is to enable us to assess your eligibility for rehousing with us. For information, you will be asked to supply the following information:
If you wish to apply for rehousing please contact our Customer Support Team who will make an appointment for you. At your appointment you will see a member of our Resident Services team who will take further details from you and to make an application on your behalf directly onto our systems. This means that you do not need to complete an application form yourself.
By completing the application in this way, we hope that we will be able to answer any questions you may have about the application process, or our properties and services. This also enables us to get a better understanding of your needs and requirements, whilst at the same time advising you on the most realistic options available to you.
You will also be required to provide a reference from your current landlord (if appropriate). You will be sent a reference request form when you make your application appointment.
You will need to bring the following information with you to the application appointment:
This appointment will take approximately half an hour. Please note that the member of staff you see will have other appointments that day, so where possible the appointment must be kept to 30 minutes. If you think you might require more time, please advise us when you first make your appointment. You may bring a friend, family member or support worker with you to your appointment.
You will be asked to undertake an ‘Affordability Check’ at this stage so that we can be sure our rents are affordable to you. Please therefore come prepared with details of your income and expenditure.
Providing you have brought all the information required, and we have been able to input all the relevant information, your application for rehousing with us will be active by the time you leave the appointment.
Before you leave, you will be given a further leaflet which explains what to expect next.
Please note that if you fail to attend your appointment without letting us know, we will be unable to make another appointment for you for six months.
When you apply for accommodation with Pickering and Ferens Homes some of the information that you give will be confidential. We will only use the information you give us for the purposes of making an application for rehousing. We will not share this with third parties. The Housing Act 1996 and the Data Protection Act 2018 gives you the right to see the information relating to your application. You have the right to change anything that you think is wrong.
For further information contact us on email@example.com or 01482 223783.
All information supplied to Pickering and Ferens Homes is treated in confidence and adheres to Data Protection regulations.
Equality and Diversity
Pickering and Ferens commits itself to fairness and equality for all, operating with professionalism, integrity, and openness, and a belief that everyone is entitled to be treated with dignity, respect and fairness, regardless of their age, disability, sex and sexual orientation, marriage and civil partnership status, gender re-assignment status, race and ethnicity, religion or belief, or on the grounds of pregnancy and maternity or any other factors. We will always endeavour to take into account your specific needs when arranging appointments or communicating with you. Please let us know if you have any special requirements.
We take complaints very seriously and whilst we try to provide an excellent service we know that we will not always get it right. Therefore if you feel that we have not dealt with your application for housing correctly or you are dissatisfied with the decisions made, then you should firstly discuss your concerns with the member of staff that has been dealing with you.
If you are still not happy you can complain either by telephoning the office on 01482 223783, emailing firstname.lastname@example.org or in writing to Pickering and Ferens Homes, Silvester House, The Maltings, Hull, HU1 3HA
Once we have received your complaint, it will be investigated by the relevant person who will contact you for further information. You may also consent to an advocate dealing with your complaint on your behalf.