Pay a bill or report a repair online

Pay my Rent

Resident Portal LoginPickering and Ferens Homes offers a variety of ways in which residents can pay their maintenance charge (rent) and service charges. These include making payments by Direct Debit, or by using a personal Payment Card.

For security reasons cash and cheques are not collected by the association’s staff.

Shortly after moving into one of our homes a payment card is issued to the resident. Payment cards can be used to pay rent and service charges at a variety of outlets, such as the Post Office and locations where the PayPoint symbols are displayed. In addition residents can use their payment card reference number to pay their rent and service charges via the internet. This can be done by logging on to, and by following the online instructions. We also accept telephone payments with a debit or credit card by calling 0844 5578321 quoting your payment card reference number.

Rent accounts are normally credited with payments within 5 working days. To help residents keep a record of their rent account we will send them regular account statements. We can also provide statements on request.

If you are an existing resident and you require:

  • an up-to-date rent statement
  • additional information with regard to applying for Housing Benefit
  • advice because you are having difficulties paying your rent
  • you wish to make your payments by Direct Debit and require a form – Click Here to download a form

Click here to see our ‘Maintenance Charge (Rent) Collection Service’ advice leaflet.

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Report a Repair

Our maintenance team is dedicated to dealing with all repairs efficiently. If you would like to report a repair, you can do this online by completing the following form and a member of our team will be in touch with you at the earliest opportunity.
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Pickering and Ferens Homes
Silvester House
The Maltings
Silvester Street

Telephone: 01482 223783

Fax: 01482 223805
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Pickering and Ferens Homes is a non-profit making registered Housing Association (A4020), a registered charity (No 1014862) and a member of the National Almshouse Association (No 981)

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