Our policies encompass various categories essential to maintaining the integrity and efficiency of our services.
Within these documents, you’ll find detailed guidelines and procedures governing organisational, property and resident services, including maintenance and repair protocols aimed at ensuring the safety and comfort of our residents.
Organisational | Policies
Privacy and Cookie Policy
We, Pickering and Ferens Homes (PFH), operate this Privacy and Cookie Policy because we are committed to safeguarding the privacy of our website visitors and the confidentiality of any information that we collect about you. This policy sets out how we will use any personal information that we may obtain from you. If we change...
Policies
Applicant and Resident Data Protection Statement
We need to collect information about you in order to process your application for a property and (where we subsequently provide you with access to a property) to provide you with our services and manage your relationship with us. This Data Protection Statement (“this Statement”) explains what information we collect from and about applicants and...