Housing Applications
Thank you for your interest in becoming a PFH resident.
The MyPFH portal is currently undergoing some essential maintenance. To make housing applications in the meantime, please complete the housing application form using the button below.
Residents frequently asked questions
Do you have a question regarding residency at PFH? You can submit your questions by following the link below.
You can complete the Application form by clicking the ‘Apply for housing’ on this website page. If you are unable to complete the form, you can ask a friend or family member to complete it for you. If you are still unable to complete the form, contact us on 01482 223783 and we’ll make an appointment with you to complete the form over the phone.
We are legally bound to undertake checks on an applicant’s immigration status, i.e. their ‘Right to Rent’. We will ask for various identification documents to prove this. We also ask for some information which proves your eligibility for rehousing with PFH, and financial details so that we can be sure our Weekly Maintenance Contribution (rents) are affordable to you. If you rent your home, we will also ask for a reference from your current and/or former landlords. If you are a homeowner, you must have assets, savings etc of less than £235,000 and live in, or have a connection to Hull or the East Riding of Yorkshire. In some circumstances, we can accept people onto our waiting list who do not have a connection with the area, however those WITH a local connection will always be given priority. For most of our properties, residents must be over 60, however for some areas we will accept those over 50.
Those who own a property or have previously owned a property but have transferred the ownership to someone else, will need to provide a valuation which must have been carried out in the last 12 months. If you have sold your previous property, you must provide us with documentation on how much the property sold for.
It is very difficult to tell applicants their position on the waiting list or how long you will be waiting for a property, as this can change on a daily basis as new applicants join the list, others are removed and others whose circumstances have changed resulting in a change to their points. Rest assured, you would be contacted directly if you were being shortlisted for a vacancy.
Yes, but you’ll need to complete a new application. Your application may be refused if, for example, PFH served you with a notice to quit for any reason, if you left the property with arrears, if you caused damage to the property which you did not make good before you left, if you caused anti-social behaviour, or if there were any other behavioural issues or licence sustainment concerns. You will also need to provide a reference from your current landlord along with all the other required proofs.
You can apply for an internal transfer to move to another property, if you have been in your current home for at least 12 months. Transfer applications are assessed and prioritised in exactly the same way as other applications, therefore you will only be offered an alternative property if you have enough points. You must also have a clear WMC (rent) account.
You can also apply for a Mutual Exchange. This is where, in effect, you ‘swap’ properties with someone else. To do this, you need to register your details online with HomeSwapper. You can log on to the Home Swapper website and register your current property and where you want to move to. The system matches up suitable candidates and we will administer the exchange from there. Candidates must have a clear WMC (rent) account.
A static caravan / holiday home will be classed as an asset and therefore included within the asset/equity limit of £235.000. We also have restrictions in the licence for the length of time our properties may be left unoccupied. Individual circumstances would have to be considered by the Resident Services Manager.
Applicants may be given up to three offers of accommodation. If all three offers are turned down and the reasons for refusal are deemed to be ‘unreasonable’, you may be removed from the waiting list. PFH may consider the reason for a refusal as ‘reasonable’ and the applicant may receive a further offer. You will be informed of our decision and the reasons for taking it.
Yes. You will be asked about the number and type of pet(s) you have, and we will consider this against the suitability of the property being offered. Note that there are some restrictions on the number and type of pets and you can see our full Pet Policy.
If you are being considered for a vacancy, we will contact you regarding this. If you are not contacted, you are not being considered for it. If the property is in an area you have requested you will already be on the list. You do not have to contact us on a regular basis, unless it is to indicate there are changes to your circumstances.
We will contact you if you are shortlisted for a vacancy. From time to time, we may contact you to confirm that you wish to remain on the list and ask if your circumstances have changed. It is important that you do not wait to hear from us if your circumstances have altered; you should let us know so we can make sure the changes are reflected in your application.
As your circumstances have now significantly changed, you will need to complete a new application so that your situation can be re-assessed based on your new circumstances.
As your circumstances have now changed, you will need to complete a new application so that your situation can be re-assessed.
If you are homeless or at risk of losing your home, PFH has a duty to refer you to the Council’s Homelessness team. They will provide you specialist advice based on your individual circumstances. They will ask you a series of questions and advise you on your options. PFH will award additional points if you are deemed to be ‘statutory homeless’. However, as a small housing provider, we may not be able to assist if you as we do not have many properties standing empty at any one time. We will advise you to go to Hull City Council for assistance. Please be aware if you have nowhere to live because you have sold your property then you are classed as intentionally homeless and may not be seen as a priority.
In some circumstances, PFH can rehouse people who do not live in or have a connection with the Hull or East Riding area, however applicants that do will always be given priority. Therefore, applicants without a connection would only ever be considered if there were no other qualifying applicants on the waiting list at that time.
People are housed on individual needs and circumstances. It may be that they have different needs to yourself and that you are unaware of all of their circumstances. The property itself may have certain facilities which better suit another person. We will not discuss the specifics of any other application with other applicants.
If you apply for areas in which only 60+ are accepted, anyone under the age of 60 applying would not have their needs/circumstances taken into consideration when assessing the application. The application would be in the name of the qualifying person only. This means that any offers of accommodation made will be to the person over 60 only, and anyone under 60 would not be named on the Licence (Letter of Appointment). As a result, they would therefore have no legal right to remain in the property should the licensee leave, for whatever reason.
All non-eligible persons in the property would be asked to sign a letter confirming they understand these terms and if the licence ends for any reason, they would be required to vacate the property within the standard four-week notice period.
We would ask that applicants only apply when they are ready to move.
We have a small number of properties outside of Hull – these are in Patrington, Hornsea and Tickton and Bridlington.
The WMC (rent) on our properties varies depending on location, size, etc. We would be happy to provide you with specific information on rent and service charges when you know what areas/ property types you are applying for.
Many of our properties already have walk-in showers. If you have specified to us that you only want a property with this type of bathing facility, we would only contact you for vacancies with these facilities. If you accept a property with bathing facilities that you feel are unsuitable for your needs, then we are unable to change this however you may request permission from us to pay for/install more suitable facilities yourself.
We would require you to have cleared any debts before you are offered any accommodation. In some circumstances, for example where you can demonstrate that you have made regular, agreed payments towards your arrears, we may consider your application. We would require a reference from your landlord.
