Your Services

Your new touchscreen will help you communicate with PFH, making you safer and more secure in your property.

Welcome to PFH Connect

Dear Resident,
Welcome to Pickering & Ferens Homes (PFH). We pride ourselves in being a kind and trusted landlord of choice, specialising in services for people as they grow older. We hope you will be very happy in your new home as we aim to provide residents with the best possible services, enabling you to grow older in place without having to move home as your circumstances change. Part of our standard service offer that comes with your new home is access to our PFH
Connect service, supported by the Alertacall tablet device. As this is as standard part of our offer, you cannot opt-out of being registered for it, although you don’t have to use it if you don’t want, but if you’re not eligible for housing benefit or universal credit, it is something you’ll need to pay for. You can still contact us over the phone, email, letter or in person, the PFH Connect service just gives you another way of connecting with us from the comfort of your new home.
The PFH Connect service allows you to send us messages, report repairs and provide feedback to us at a time that’s convenient to you. It also allows you to press an ‘OK Each Day’ button every day, so you and your family have some reassurance that if ever you didn’t press it, there will be someone to check up on you to make sure you’re OK, or escalate for help if there’s a problem. The device also enables us to send you updates and
messages about our services and things we think you’ll find useful. In the future we aim to work with Alertacall and other partners such as local health providers, to bring more functionality through the device to help you age well in place.

Richard Walker, Home Services Director

How does it benefit you?

• Stay up-to-date – receive important news and messages from PFH
• Easy to send messages – you can now send a text or record a voice message to go to your housing team, directly through the touchscreen
• Report repairs more easily – simply press the ‘Report Repairs’ button to let your housing team know of any issues at your property
• Receive a call back – by pressing the ‘Alertacall Callback’ button, you can let us know that you want to receive a call from their friendly team, and they’ll pass anything on to us that we need to know

Optional Daily Contact

The optional OKEachDay® service from Alertacall means you can maintain regular contact with us, through the Alertacall Team. This contact confirms
everything is OK at your property and gives you access to the team 7 days a week, 365 days a year, from 8am until 10pm. Customers and their loved ones tell us that it helps them to feel safer and happier in their homes

You can choose to make contact:

• By pressing your OKEachDay® button on your touchscreen at your chosen time, perhaps once or twice a day, to suit your routine
• By speaking to a member of the friendly Alertacall team
• By pressing the ‘Alertacall Callback’ button to let them know if your property
  will be unoccupied, for instance if you are going away, so they don’t try to make
  contact with you during that time

“I feel much safer with this system especially at weekends when there are no PFH staff around.”

How does it work?

Please remember to keep your nominated contact details updated.

Please keep your touchscreen plugged in and turned on at all times because we might use it to contact you in case of an emergency