Report a Repair

You can report all general and emergency repairs during normal office opening hours of by calling: 01482 223 783 to speak to the Customer Support Team.

For all emergency repairs out of normal working hours including evenings, weekends or bank holidays; please ring: 0845 057 7087

Please be mindful of the type of emergency you are reporting and that it is a true emergency such as unlawful entry, serious leaks to pipes, vandalism that causes a security threat to your home, blocked drains etc. Please note that the resident may be charged for work that is not considered an emergency.

You can also send details of your non-urgent repair by completing the following contact form:

For further general information regarding repairs please see the Repairs Section of our Resident Handbook.

Gas Heating Repairs and Support

If you think there may be a gas leak call the National Gas Emergency Helpline on 0800 111 999.

All our properties have either a Worcester or Ideal boiler installed and both websites have useful information available which may help with any general enquiries:

Central heating programmer user manuals

To access the correct manual for your central heating system; click the button below which matches your programmer.


ThermoPlus AS2-RF


CentaurPlus C17-ZW and HRT4-ZW