As a registered provider of social housing, we are also required to report our performance to the Regulator of Social Housing (RSH).
The RSH use this information to assess how well we are performing.
View our latest performance scorecard below.
Current Resident Arrears
(as % of annual rent debit)
0%
0.54%
Former Resident Arrears
(as % of annual rent debit)
0%
0.16%
WMC Loss Due to Being Vacant
(as % of annual rent debit)
0%
1%
Average Relet Time
Including Major Works (calendar days)
0
19
Average Relet Time Excluding Major Works (calendar days)
0
35
Occupancy Level (properties occupied as % of all properties)
0%
99%
Turnover (occupancies ended as % of all properties)
0%
8.10%
Properties with Valid
Gas Safety Certificate
0%
100%
Properties with Valid
Electrical Periodic Inspection
0%
100%
Percentage of Emergency
Repairs Attended to in SLA
0%
99%
Percentage of All Responsive
Repairs Attended to in SLA
0%
99%
Percentage of Repairs
Completed at First Visit
0%
91%
Number of RIDDOR
Reportable Incidents
0
0
Hours of Health and Wellbeing Activities Offered (including resident led)
0
6,500h
Number of Attendees to Health and Wellbeing Activities (including resident led)
0
29,000
% Complaints Responded
to On Time
0%
100%
% Calls Answered
(excludes calls waiting < 60 seconds)
0%
90%
% Calls Answered That Waited
Less Than Two Minutes
0%
75%
