As a registered provider of social housing, we are also required to report our performance to the Regulator of Social Housing (RSH).

The RSH use this information to assess how well we are performing.

View our latest performance scorecard below.

Current Resident Arrears
(as % of annual rent debit)

Current performance (Mar 2024) – 0.56%
Year end target (Mar 2024) - 0.5%

0%

0.56%

Former Resident Arrears
(as % of annual rent debit)

Current performance (Mar 2024) - 0.13%
Year end target (Mar 2024) - 0.16%

0%

0.16%

Rent Loss Due to Being Vacant
(as % of annual rent debit)

Current performance (Mar 2024) - 0.97%
Year end target (Mar 2024) - 1.04%

0%

1.04%

Average Relet Time
Including Major Works (calendar days)

Current performance (Mar 2024) - 36.9
Year end target (Mar 2024) - 40

0

40

Average Relet Time Excluding Major Works (calendar days)

Current performance (Mar 2024) - 22.4
Year end target (Mar 2024) - 19

0

22.4

Occupancy Level (properties occupied as % of all properties)

Current performance (Mar 2024) - 99.1%
Year end target (Mar 2024) - 99%

0%

100%

Turnover (occupancies ended as % of all properties)

Current performance (Mar 2024) - 7.55%
Year end target (Mar 2024) - 7.22%

0%

7.55%

Properties with Valid
Gas Safety Certificate

Current performance (Mar 2024) - 100%
Year end target (Mar 2024) - 100%

0%

100%

Properties with Valid
Electrical Periodic Inspection

Current performance (Mar 2024) - 100%
Year end target (Mar 2024) - 100%

0%

100%

Percentage of Emergency
Repairs Attended to in SLA

Current performance (Mar 2024) - 99.9%
Year end target (Mar 2024) - 99%

0%

100%

Percentage of All Responsive
Repairs Attended to in SLA

Current performance (Mar 2024) - 99.9%
Year end target (Mar 2024) - 99%

0%

100%

Percentage of Repairs
Completed at First Visit

Current performance (Mar 204) - 92%
Year end target (Mar 2024) - 88%

0%

100%

Number of RIDDOR
Reportable Accidents

Current performance (Mar 2024) - 0%
Year end target (Mar 2024) - 0%

0%

0%

Hours of Health and Wellbeing Activities Offered (including resident led)

Current performance (Mar 2024) - 5,953h
Year end target (Mar 2024) - 3,000h

0%

5,953h

Number of Attendees to Health and Wellbeing Activities (including resident led)

Current performance (Mar 2024) - 27,103h
Year end target (Mar 2024) - 17,500h

0%

27,103h

% Complaints Responded
to On Time

Current performance (Mar 2024) - 100%
Year end target (Mar 2024) - 97.5%

0%

100%

% Calls Answered
(excludes calls waiting < 60 seconds)

Current performance (Dec 2024) - 86.6%
Year end target (Mar 2024) - 90%

0%

100%

% Calls Answered That Waited
Less Than Two Minutes

Current performance (Mar 2024) - 70.4%
Year end target (Mar 2024) - 75%

0%

75%

Behind target

Within 5% of target

On target

Target indicator