Summary of Approach

A summary of the methodology used to complete the Tenant Satisfaction Measures’ (TSM) survey for Pickering and Ferens is below

**As part of our full resident satisfaction survey, which we undertake every three years, contacting all our residents, we included a selection of Tenant Satisfaction Measure (TSM) questions alongside other service specific questions, to help us gather more robust and representative feedback on residents’ experiences of our services. Incorporating these questions within a wider survey allowed us to reach a broader cross-section of residents, improve the reliability of the insights collected, and ensure that the feedback we receive reflects the diverse needs and views of our resident population. These are not included in our annual TSM submission and annual out turn**

Feedback Services provider (collecting generating and validating the reported perception measures)	Independent research company – Viewpoint Research CIC
Survey fieldwork dates	April 2025 to March 2026
Total Surveyable population	1453
Statistical confidence required and achieved	Required: ±5% margin of error at 95% confidence level (i.e. requiring a minimum of 304 responses).
Total sample size achieved (total number of responses)	304
Reasons for any failure to meet the required sample size	N/A
Collection method	Telephone survey (304)
Sampling method	Telephone – Stratified sampling
Type and amount of any incentives offered	None
Number of tenant households within the relevant population that have not been included in the sample	None
Summary of representativeness of the sample against the relevant tenant population	The sample achieved is highly representative of the tenant population, in regard to area, property type, number of bedrooms, age and ethnicity.
Any weighting applied	N/A
Questions asked	12 x regulatory TSM questions. 1 x open comment question after TP01 1 x open comment question after TP09
Any other methodological issues likely to have a material impact on the tenant measures reported	None