My PFH Home portal

We will soon be launching our new My PFH Home portal, where you can manage your home online anytime, anywhere.

When it is your turn to be set up on the portal, you will be sent details of how to register for My PFH Home, so watch out for these!

Below are some guides to help you get started using the portal.

Visit My PFH Home portal
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MyPFH Home Guides

Useful links

Below are some helpful videos to visually explain the process of applying for a home and navigating My PFH Home.

My PFH Home frequently asked questions

We’ve answered some of the most common questions here. If you have a question that we’ve not covered, get in touch.

Contact Us

Registering

If you are a resident of PFH, go to My PFH Home and on the ‘Sign into your account’ screen, click on ‘Don’t have an account?’ and then select ‘Yes, I am currently a tenant of your organisation’. You will then need to enter your date of birth, surname, tenancy agreement reference number and activation code.

If you are not a resident of PFH, but you want to apply for housing, go to My PFH Home and on the ‘Sign into your account’ screen, click on ‘Don’t have an account?’ and then select ‘No, I am not currently a tenant of your organisation’. You will then need to enter your date of birth, full name, phone number, address and email address.

We have produced written and video guides to help with registering on My PFH Home (see links on this page).

Your agreement reference number can be found on any correspondence we send to you. Or you can contact us by phone, and we can provide this for you.

We are sending this information out in groups from week commencing 3rd March 2025 (depending on what contact details we have for you). If you can’t find this information, please contact us by phone or online and we can provide this for you. 

Logging in

On the ‘sign into your account’ screen, select ‘forgotten your password’ and follow the on-screen instructions.

Note: You will need your email address to reset your password.

You can change your password for My PFH Home at anytime when logged in, by going to the menu on the left-hand side and selecting ‘My profile’ then ‘change password’.

Yes, you can change your secret question when logged in to My PFH Home by going to ‘My profile’ and then ‘edit secret question’. 

Yes, when logged in to My PFH Home go to ‘My Profile’ and then ‘Update account email’. This will send a verification code to your old email to confirm.  

Please note: this will not update your email address in our housing management system, so you will need to contact us to update it there as well. 

Features

Yes, by clicking on ‘My Payments’, this will show you all transactions including your balance as of today’s date.

Yes, by clicking on ‘Make Payment’ which will take you to our allpay payment system.

Yes, by clicking on ‘Download a statement’.

Yes, by clicking on ‘My agreements’.

Yes, by clicking on ‘log a repair’. You can also view repairs you have reported under ‘My repairs’.

Yes, by clicking on ‘Apply for housing’. For more guidance on this, please see our ‘Guide to applying for housing’ video or written guide.

Yes, by clicking on ‘log a repair’. You can also view repairs you have reported under ‘My repairs’.