Full Time 37 hours per week
Permanent Contract
FTE Salary up to £28,417 (This will be depending on experience)
We are PFH. We are small and mighty, with less than 50 colleagues. We offer a great team culture where everybody matters and wants to make a difference to our residents to support our charity to be ‘more than a landlord’.
- Do you want to work somewhere that makes a genuine difference?
- Where you have autonomy?
- Where you’re trusted to make decisions?
- Where all colleagues are asked for their input?
- Where everyone can be involved in driving us forward?
Come and Join us.
We Offer:
Join us in a Scheme Manager role. This is a permanent contract. You will work at one of our PFH+ Schemes in Hull and provide housing management support and services to older residents in a supportive independent living environment.
Key responsibilities include:
- Welcoming new residents and ensure they understand Scheme Processes.
- Ensure regular contact is made with residents.
- Respond to lifeline alarm calls.
- Assist in the Scheme Activities which promote wellbeing and Independent living.
- Carry out annual support plans with each resident.
- Liaise with residents to assess needs, and where applicable signpost to external agencies.
- Ensure conditions of the licence are observed by residents.
- Assist in resolving any differences between residents, and hold quarterly resident meetings within the schemes.
- Ensure the communal areas, grounds and building are kept to a high standard, and report any repairs needed.
- Carry out health and safety checks of the premises.
- To provide excellent customer service to residents and their families.
The ideal candidate will have –
- Good understanding of health & safety legislation.
- Knowledge of working in an advice and support capacity with older people, including developing good working relationships with other agencies.
- Ability to work unsupervised and as part of a team.
- Excellent organisation and planning skills.
- Ability to produce reports and support plans using MS Packages.
- At least 2 years experience of delivering excellent customer service in a service orientated environment.
- Knowledge of housing is desirable but not essential.
Salary: Up to £28,417 depending on experience.
Hours: 37 hours per week
We welcome job share applicants at this stage but would need a match to progress to further stages as full time hours are required for the role.
Location: Our office is located at 7 Beacon Way, Hull, HU3 4AE.
Additional benefits include:
- Family Friendly policies
- Christmas Closure
- Flexible working hours
- Excellent pension and benefits
- Westfield Health Cash Plan
- Retail Rewards
and you get your birthday off!
To find out more please apply via Indeed attaching your CV with a supporting statement.
Further information relating to this role can be found on the recruitment section of our website www.pfh.org.uk/recruitment/work-for-us/ .
For an informal discussion with regards the role please contact HR via email at recruitment@pfh.org.uk and we will get back to you.
Applications are to be received no later than 9am: Monday the 9th of February
We may, depending on applicant numbers, close or extend the closing dates for positions; we would therefore recommend an early application.
PFH is an Equal Opportunities employer and values diversity in the workplace. We welcome applications from all suitably qualified persons regardless of race, gender, sexual orientation, disability, religion/beliefs or age.
We are committed to safeguarding vulnerable adults; therefore, clearance from the Disclosure and Barring Service is required prior to appointment.
We understand our obligations under the General Data protection regulation (GDPR) and are committed to processing your data securely and transparently. Your data (which may include that classed as a special category of personal data) will be processed in line with our legitimate interest to identify suitable candidates for the role, legal requirements or for performance of a task carried out in the public interest. We will treat your data with respect and retain for no longer than is necessary. For further details and your rights please refer to our Fair Processing Notice (JOB APPLICANT DATA) available on our website.