The Scrutiny Group has now completed its review of our ‘Our of Hours Service’, following detailed work that began in February.
We’d like to give a huge thank you to the resident members, Steve, Ann, Elaine, Lyn and Rob, for their commitment, challenge and insight throughout the review.
The group brought a wide range of experience and motivations.
Elaine told us: “I like scrutinising the subject matter and holding PFH to account… We give a lot of time, and I know it makes an impact. It shapes the review and leaves a legacy.”
For Steve, the process has been empowering: “You have a voice, being able to put your opinion in your own way. I’ve already seen positive changes following previous scrutiny work.”
Ann said she enjoys the whole experience, describing it as “a learning curve for us.”
Lyn added that being part of the group simply means “I have a voice in something I’m interested in.”
Rob D (Bush Close) highlighted the importance of being heard: “We can bring residents’ views to the table rather than complaints going nowhere. I feel like I can get my point across, and it keeps PFH informed too.”
Their recommendations will now move through our internal approval process, after which we’ll provide an update to all residents.
If you would like to be involved in the Scrutiny Group, please contact Kate-Marie.Foster@pfh.org.uk
